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Ordering Info/Ship Time Terms
Ordering Terms Of Use Page
Please read this ENTIRE page before placing your order.
By placing an order with Sweet Baby Bowtique you are agreeing to the ordering information terms below.
The world of custom boutique made to order is different from a stocked retail store with merchandise stocked and ready to ship, so please read our shipping terms....
***Attention***
We no longer accept international orders and only ship
within the USA.
WE ARE IN DEMAND!
The Sweet Baby Bowtique.com website has become one of the most popular/busy baby hair accessory websites on the internet (see it for yourself, click here). Please keep this in mind when ordering.
We are experiencing very high order volumes at this time.
SHIP TIME (this can vary):
20 BUSINESS DAYS During This
VERY BUSY TIME FOR US!!
(we are currently running a bit behind on this)
Please understand orders can at times take longer than this due to the extreme work load and all items are hand made to order.
All Items Are Hand Made To Order For You! We are confident you will be pleased!
Shipping Time Terms
Orders are shipping in 20+ business days. By placing your order with Sweet Baby Bowtique you acknowledge the current ship time. You also acknowledge orders may be shipped quicker (small item order) -OR- may take a bit longer than the 20 business days to ship (large orders, orders waiting on ribbon (though not often, but possible with custom),
The world of custom hand made boutique can be tricky in giving an exact ship time as all items are hand made to order. Many factors come into play with order ship times, including but not limited to: order size, product supply availability, time of year etc...
We know you are excited to receive your products! Please rest assured we ship orders as quickly as we can so you can receive and enjoy them!
Returns/Refunds/Exchange Policy
We want all of our customers to be 100% satisfied!
If we make an error or send a defective item we will send a replacement as soon as we can (we have a very low defective rate!).
It is our policy not to sell items that have been returned to us due to the personal nature of the products (worn on head), so we cannot except returns.
Due to the custom/personal nature of our products, all sales are final.
We ask that you please read all product/category descriptions carefully. We do our best to portray the item in the best possible way for you with clear photos and detailed descriptions. You will find all info needed to make an accurate purchase by reading our website category and product descriptions and looking at our clear, professionally taken photos.
Out of Stock Items
From time to time items that are ordered may be out of stock. We do our best to keep our website current with out of stock items but due to our large database items may fall out of stock before we are able to update the site and are ordered.
If an item you order becomes out of stock, it will be marked and stated on your package slip. You will then receive an in-store credit for that amount. Please email us with your exchange internal store credit request and we will promptly ship, no additional shipping funds required by the buyer. We do not offer refunds at this time, only in store credits.
**By reading this page and placing your order, you acknowledge and agree to our ordering information terms. **
We
are here to help and assist you in any way from the beginning to end of your order process.
Communication is
critical with any purchase.
Please rest assured we are just an email
away :)
We
try to give you as much info on this page as info so you can understand
our process. It is hard to give an exact DEFINITE ship times since all items are
hand made to order and our work load does vary often so please understand this. While we are an extremely busy business we also are a small business :)
That is why we highly recommend you contact us with ANY questions or
concerns during your order processing phase so we can assist you with the current most up to date status on your order.
Please know we are working as fast as
possible to get all items made and shipped out to you for you to enjoy! :)
Thank you so much for understanding!
You will receive an email with your package tracking # from USPS upon shipment.
If you have ANY questions at all about your order, please contact us so we may assist you. We cannot assist you if we do not know you need assistance! :)
Again, please remember all items are custom hand made to order!
We are positive you will be pleased when you receive your order and will fully understand why Sweet Baby Bowtique has become the largest, most popular hair bow boutique on the net!
Thank you for understanding!
By reading this page before ordering will alleviate confusion during the ordering/shipment process.
If at anytime you have questions or concerns about your order or ordering process we are just an email away:
Emails are generally answered within 48-72hrs hours but often much, much sooner!
Thank you and we look forward to doing business with you!
******
ATTENTION YAHOO EMAIL USERS!
We
ask that you please refrain from using Yahoo email account when
communicating with Sweet Baby Bowtique. Yahoo is going threw some sort
of glitch and ALL YAHOO EMAILS ARE BOUNCING BACK TO US! Please, please
email us using an alternate email account. Other free emails such as
hotmail and gmail are doing just fine. If you are expecting an email
from us and you used a yahoo email please resend using a different
email account because we may be having difficulties getting in contact
with YOU... We answer all emails
within 24hrs but have no control over Yahoo's current glitches!
All email customers need to check junk/spam folders as Sweet Baby Bowtique emails often end up there!
Thank you for understanding and taking this extra step to look for emails from us. We
spend a lot of time sending out duplicate emails, that have already
been sent out when they easily could of been found originally in the
junk/spam folders. SBB Staff
Page last updated: February 16, 2010
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